Frequently Asked Questions

How many days do I have to return my product?

If you would like to return a product or system purchased through DVEO you must notify DVEO within 30 days.

Who should I contact if I need additional support?

Please call us at our office at (858) 613-1818

What address should I send my product to?

DVEO Computer Modules, Inc.
11409 West Bernardo Court
San Diego, CA 92127

How long will it take to get my product back?

Our turnaround is very quick. Usually, your product will be returned to you within a week, except if there is a shortage on the parts.

Which products can be repaired?

Multistreamer
Multistreamer Telco
Gearbox
Brutus
Brutus GPU
Atlas
Playserver II
Proxicaster
Dozer SRT

Is remote help available?

Remote help is only available for software support.
Contact us for more information.

Does DVEO offer extended warranties?

Yes, we do.
Warranty Streaming Appliances, Encoders, Receivers
We offer: DVCare™ Protection Plan Extended Limited Product Warranty
• Priority Phone support when mention DVCare
• Priority email support
• Advanced Replacement Units shipped with 24 hours
• New Firmware Notifications with Release NOTES
• Available for 1-4…years
The following scenarios are not covered under warranty:
Accidental damage caused by the user, e.g., improper handling, unauthorized modifications to the system.
• Environmental damage, e.g., flood, fire.
• Software usability – Software is sold "as is" and is unlikely to be perfect.

Is there a warranty?

Every product you purchase is provided with a one-year warranty.