General FAQ | DVEO Customer Service:

How can I contact DVEO?

Please contact us at (858)613-1818, or email us at

Do you have a physical store in the US?

We have an office in the US, but we do not have a walk-in- store. DVEO is happy to provide virtual demos via setting up an appointment. Please contact our office at (858)613-1818

What are our office hours?

Our office is open Monday- Friday, 8:30 am - 5:30 pm. We are closed Saturday and Sunday.

Who is responsible for taxes and duty fees?

DVEO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

How will I know my order has been shipped?

As soon as your order has been shipped you will receive an email confirmation with your tracking number.

Do we provide international shipping?

We ship to every country unless the freight companies have it on a NO SHIPMENT LIST. Or a particular country has a restriction on receiving shipments, due to COVID-19.

Where is our office located?

11413 West Bernardo Court
San Diego, CA 92127

Driving Directions
  • Take Highway 15
  • Exit at Rancho Bernardo Rd
  • Head West (to Ocean) to W. Bernardo Dr. and turn Left
  • Turn Right onto W. Bernardo CT
  • End at 11413 W. Bernardo CT

Who is responsible for damages during shipping?

DVEO is NOT responsible for breakage, damage, or delay in transit. Once a purchase has been delivered, it is the customer's responsibility to inspect systems and/or components for damage incurred during shipping and file a claim with transportation company within 3 days after receipt of merchandise. All claims for loss, damage or shortage must be reported to DVEO within 5 days from receipt of order.