Customer Service | Products FAQ: Dveo.com
What spare parts do we supply?
We supply the following parts:
- Case Fans
- Hard Drives
- CPU Fans
- SSD’s
- Power Supply
- Rails
- Memory
What brands of spare parts do we stock?
We supply excellent spare parts from manufacturers such as Black Magic, Super Micro etc.
How do I get more information about a particular product?
Please email us at info@dveo.com
Do your products come with a warranty?
We offer our customers a standard 1-year warranty on our hardware, but we also provide
extended warranty plans. The DVEO warranty protects your investment and ensures you are
covered in the event of a problem during the first year of ownership.
What is included in the extended warranty, and what does it cover?
Yes, we do for the following products:
Streaming Appliances, Encoders, Receivers
We offer:
DV Care™ Protection Plan Extended Limited Product Warranty
Streaming Appliances, Encoders, Receivers
We offer:
DV Care™ Protection Plan Extended Limited Product Warranty
- Priority Phone support when mention DV Care
- Priority email support
- Advanced Replacement Units shipped with 24 hours
- New Firmware Notifications with Release NOTES
- Available for 1-4…years
What is not covered under the warranty?
The following scenarios are not covered under warranty:
Accidental damage caused by the user, e.g., improper handling, unauthorized modifications to
the system.
- Environmental damage, e.g., flood, fire
- Software usability – Software is sold "as is" and is unlikely to be perfect.