Customer Service | Products FAQ:

What spare parts do we supply?

We supply the following parts:
  • Case Fans
  • Hard Drives
  • CPU Fans
  • SSD’s
  • Power Supply
  • Rails
  • Memory

What brands of spare parts do we stock?

We supply excellent spare parts from manufacturers such as Black Magic, Super Micro etc.

How do I get more information about a particular product?

Please email us at

Do your products come with a warranty?

We offer our customers a standard 1-year warranty on our hardware, but we also provide extended warranty plans. The DVEO warranty protects your investment and ensures you are covered in the event of a problem during the first year of ownership.

What is included in the extended warranty, and what does it cover?

Yes, we do for the following products:
Streaming Appliances, Encoders, Receivers
We offer:
DV Care™ Protection Plan Extended Limited Product Warranty
  • Priority Phone support when mention DV Care
  • Priority email support
  • Advanced Replacement Units shipped with 24 hours
  • New Firmware Notifications with Release NOTES
  • Available for 1-4…years

What is not covered under the warranty?

The following scenarios are not covered under warranty: Accidental damage caused by the user, e.g., improper handling, unauthorized modifications to the system.
  • Environmental damage, e.g., flood, fire
  • Software usability – Software is sold "as is" and is unlikely to be perfect.