Repairs - FAQ - DVEO

What is the process for starting my repairs?

  • Please email us at
  • We will provide an RMA form for shipping your product to us
  • Once we receive your product. We will contact you regarding the diagnosis of your product.

Who should I contact if I need additional support?

Please call us at our office at (858) 613-1818

What address should I send my product to?

DVEO Computer Modules, Inc.
11413 West Bernardo Court
San Diego, CA 92127

How long will it take to get my product back?

Our turnaround is very quick. Usually, your product will be returned to you within a week, except if there is a shortage on the parts.

Which products can be repaired?

  • Multistreamer
  • Multistreamer Telco
  • Gearbox
  • Brutus
  • Brutus GPU
  • Atlas
  • Playserver II
  • Proxicaster
  • Dozer SRT

Does DVEO offer extended warranties?

Yes, we do.
Warranty Streaming Appliances, Encoders, Receivers
We offer:
DVCare™ Protection Plan Extended Limited Product Warranty
  • Priority Phone support when mention DVCare
  • Priority email support
  • Advanced Replacement Units shipped with 24 hours
  • New Firmware Notifications with Release NOTES
  • Available for 1-4…years
The following scenarios are not covered under warranty:
Accidental damage caused by the user, e.g., improper handling, unauthorized modifications to the system.
  • Environmental damage, e.g., flood, fire
  • Software usability – Software is sold "as is" and is unlikely to be perfect.

Is remote help available?

Remote help is only available for software support.
Contact us for more information.

Is there a warranty?

Every product you purchase is provided with a one-year warranty.