Customer Service | Returns FAQ - Dveo.com
How many days do I have to return my product?
If you would like to return a product or system purchased through DVEO you must notify
DVEO within 30 days.
How do I return my product?
In order to return a product, you will need an RMA number provided by DVEO.
What is the process for starting my return?
Please email us at RMA@DVEO.COM
Who should I contact if I need additional support?
Please call us at our office at (858) 613-1818
What address should I send my product to, and how should it be addressed?
All Items returned to DVEO must have shipping labels addressed as follows:
DVEO Computer Modules, Inc.
RMA: (Reference # Here)
11413 West Bernardo Court
San Diego, CA 92127
RMA: (Reference # Here)
11413 West Bernardo Court
San Diego, CA 92127
How long should it take for my return to be processed?
Returns should be processed within a few weeks.
Who pays the shipping fees?
DVEO is not responsible for shipping expenses, and returned materials are subject to
restocking fees.
How long is the warranty?
One- year
What is not covered under the warranty?
The following scenarios are not covered under warranty:
Accidental damage caused by the user, e.g. improper handling, unauthorized modifications to the system.
Accidental damage caused by the user, e.g. improper handling, unauthorized modifications to the system.
- Environmental damage, e.g. flood, fire.
- Software usability – Software is sold "as is" and is unlikely to be perfect.
