Customer Service | Returns FAQ -

How many days do I have to return my product?

If you would like to return a product or system purchased through DVEO you must notify DVEO within 30 days.

How do I return my product?

In order to return a product, you will need an RMA number provided by DVEO.

What is the process for starting my return?

Please email us at RMA@DVEO.COM

Who should I contact if I need additional support?

Please call us at our office at (858) 613-1818

What address should I send my product to, and how should it be addressed?

All Items returned to DVEO must have shipping labels addressed as follows: DVEO Computer Modules, Inc.
RMA: (Reference # Here)
11413 West Bernardo Court
San Diego, CA 92127

How long should it take for my return to be processed?

Returns should be processed within a few weeks.

Who pays the shipping fees?

DVEO is not responsible for shipping expenses, and returned materials are subject to restocking fees.

How long is the warranty?

One- year

What is not covered under the warranty?

The following scenarios are not covered under warranty:
Accidental damage caused by the user, e.g. improper handling, unauthorized modifications to the system.
  • Environmental damage, e.g. flood, fire.
  • Software usability – Software is sold "as is" and is unlikely to be perfect.